Privacy Policy

Welcome to MuteTaxes. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (mutetaxes.com), contact us via WhatsApp, or book a consultation through our scheduling platform.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our website and services.

MuteTaxes provides corporate structuring, accounting, and tax optimization services, primarily involving Hong Kong company incorporation for eCommerce, SaaS, and digital business owners.

For any privacy-related questions, you can reach us at:

• Email: info@mutetaxes.com
• WhatsApp: +44 7853 878323

We collect information you provide to us directly and information collected automatically when you use our website.

Information you provide directly:

• Full name
• Email address
• Phone number / WhatsApp number
• Business name and type
• Country of residence and business registration
• Revenue range (provided voluntarily during consultations)
• Any other information you share during calls, chats, or form submissions

Information collected automatically:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Referring URL (how you found us)
• Device type (desktop, mobile, tablet)
• Cookies and similar tracking data

• Website contact forms and lead capture forms
• WhatsApp when you initiate a conversation with us
• Calendly or our scheduling platform when you book a consultation
• Cookies and analytics tools (such as Google Analytics) when you browse our website
• Google Ads lead form extensions
• Direct email correspondence

• To respond to your enquiries and provide consultations
• To assess whether our services are a suitable fit for your business
• To send you information relevant to your enquiry (service details, follow-ups)
• To schedule and manage consultation calls
• To improve our website, advertising, and services
• To send service-related communications (not unsolicited marketing)
• To comply with our legal and regulatory obligations
• To prevent fraud and ensure the security of our services

We do not use your information for unsolicited bulk marketing or sell it to third parties for advertising purposes.

If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:

• Legitimate Interests — to respond to your enquiries and manage our business operations
• Contractual Necessity — to deliver services you have requested or engaged us for
• Consent — where you have explicitly opted in to receive communications from us
• Legal Obligation — where processing is required by applicable law

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Calendly — for scheduling consultations
• WhatsApp / Meta — when you contact us via WhatsApp
• Google LLC — for analytics (Google Analytics) and advertising (Google Ads)
• CRM and communication platforms — to manage client relationships and follow-ups
• Accounting and compliance tools — where required to deliver our services

All third-party providers are required to handle your data securely and in accordance with applicable data protection laws. We may also disclose your information if required by law, court order, or regulatory authority.

Our website uses cookies to improve your browsing experience and to help us understand how visitors interact with our site.

Types of cookies we use:

• Strictly Necessary Cookies — required for the website to function correctly
• Analytics Cookies — help us understand traffic and usage patterns (e.g. Google Analytics)
• Marketing Cookies — used to track ad performance and conversions (e.g. Google Ads)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Enquiry data (non-clients): up to 12 months from last contact
• Client data: retained for the duration of the service relationship plus 7 years, in line with standard accounting and legal requirements
• Website analytics data: as per the default retention settings of Google Analytics

You may request deletion of your data at any time (see Section 11).

MuteTaxes operates internationally. Your data may be transferred to and processed in countries outside your country of residence, including Hong Kong and other jurisdictions where our service providers operate. Where data is transferred outside the UK or EU, we take appropriate steps to ensure your data receives an adequate level of protection, including relying on standard contractual clauses or equivalent safeguards where required.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing — request that we limit how we use your data
• Right to Data Portability — request your data in a structured, machine-readable format
• Right to Object — object to processing based on legitimate interests
• Right to Withdraw Consent — where processing is based on consent, you may withdraw at any time

To exercise any of these rights, please contact us at info@mutetaxes.com. We will respond within 30 days.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Our website may contain links to third-party websites (such as Calendly or WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Our services are intended solely for adults and business owners. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: info@mutetaxes.com
• WhatsApp: +44 7853 878323
• Website: mutetaxes.com