Privacy Policy

1. Who We Are

Mutetaxes Hong Kong Limited
Unit 2904, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central, Hong Kong
Telephone: +852 5803 2309
TCSP Licence: TC006483

For privacy questions or requests, you can contact us through our website.

2. Information We Collect

Depending on how you use our website or services, we may collect:

• Your name, email address, phone number, and contact details
• Information you provide through forms, live chat, WhatsApp, consultation bookings, or other communications
• Company and business information
• Identification and verification documents where required for company formation, compliance, accounting, tax, or related services
• Financial, transaction, accounting, and corporate records that you provide to us
• Website activity such as pages visited, referral source, device type, browser information, approximate location, and interaction data
• Cookie preferences and consent choices

We only ask for information that is reasonably required for the service you request or for our legal and business obligations.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and consultation requests
• Provide company formation, accounting, tax, compliance, corporate secretary, and related services
• Verify identities and carry out required compliance checks
• Manage client accounts and service requests
• Process payments and maintain business records
• Provide customer support
• Understand how our website is being used
• Improve website performance and usability
• Protect our website, clients, and business against misuse or fraud
• Meet legal, regulatory, tax, accounting, and compliance requirements
• Send marketing communications where you have consented or where otherwise permitted by law

4. Cookies and Similar Technologies

Our website may use cookies, tags, scripts, local storage, and similar technologies.

Some are needed for the website to work properly. Others help us measure website usage or provide optional features.

Where required by law, including for visitors from the European Economic Area and United Kingdom, non-essential technologies will only be used after you have made your choice through our cookie consent banner.

You can accept, reject, or manage non-essential cookies through our Cookie Settings.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

5. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may process information such as:

• Pages viewed
• Time spent on pages
• Website interactions
• Device and browser information
• Referral information
• Approximate geographic information
• Technical identifiers

For visitors in regions where consent is required, including the EEA and UK, Google Analytics will only receive analytics storage consent where you have chosen to allow analytics cookies. We may use Google Consent Mode to communicate your consent choices to Google.

If you reject analytics cookies, we will respect that choice in accordance with our consent configuration.

Google may process information on servers located outside your country.

6. Contentsquare

We use Contentsquare to understand how visitors interact with our website and where website usability can be improved.

Depending on the features enabled, Contentsquare may process information relating to:

• Page visits
• Clicks and scrolling
• Navigation patterns
• Session activity
• Device and browser information
• Technical identifiers

Where session replay or similar functionality is used, sensitive information and protected form fields should be masked or excluded from collection.

For EEA and UK visitors, Contentsquare analytics will only be activated where the required consent has been given.

Visitors can also withdraw their consent through our Cookie Settings.

7. Crisp Live Chat

We use Crisp to provide live chat and customer support.

When you use our chat, Crisp may process information including:

• Chat messages
• Your name and email address if you provide them
• Session identifiers
• Browser and device information
• Information voluntarily submitted during the conversation

For visitors in the EEA and UK, Crisp may be placed behind our functional cookie controls or configured so that a session is created only when you choose to use the chat.

If you start a conversation, information you submit will be processed so we can respond to your request.

Please do not send passwords, payment card details, or other information that is not required for your enquiry through live chat.

8. Legal Bases for EU and UK Visitors

Where the EU GDPR or UK GDPR applies, we process personal information under one or more lawful bases.

These may include:

9. Sharing Your Information

We may share information with service providers that help us operate our business, including providers of:

• Website hosting and technology
• Analytics
• Customer support and live chat
• Payment processing
• Accounting and compliance services
• Identity verification
• Communications
• Cloud storage and business software

This may include Google, Contentsquare, and Crisp.

We may also disclose information where required by law, regulation, court order, government authority, or professional obligation.

We do not sell personal information.

10. International Data Transfers

Mutetaxes is based in Hong Kong and works with clients and service providers internationally.

Your information may therefore be processed outside the country where you live.

Where data protection law requires additional safeguards for international transfers, we use recognised transfer mechanisms or contractual protections where applicable.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some records may need to be kept for longer periods because of company, tax, accounting, regulatory, compliance, dispute, or legal requirements.

Analytics and cookie information is retained according to our settings and the retention rules of the relevant service provider.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete certain information
• Restrict certain processing
• Object to certain processing
• Request a copy of your information in a portable format
• Withdraw consent at any time
• Object to direct marketing
• Make a complaint to your local data protection authority

UK residents may also complain to the UK Information Commissioner's Office.

EEA residents may contact the data protection authority in the country where they live or work.

13. Marketing Communications

Where you receive marketing emails from us, you can unsubscribe using the link provided in the email or by contacting us.

Service, compliance, billing, account, or other necessary communications may still be sent where required for an existing client relationship.

14. Data Security

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

Access to client information is limited to people and service providers who require it for their work.

No internet-based system can guarantee complete security, so we cannot promise that information transmitted or stored electronically will always remain completely secure.

15. Third-Party Websites

Our website may link to services or websites operated by other companies, including WhatsApp, Calendly, payment providers, or other platforms.

Their privacy practices are governed by their own policies. We recommend reviewing those policies before submitting personal information.

16. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal requirements change.

The latest version will be published on our website with its updated date.

17. Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact Mutetaxes through our website or at:

Mutetaxes Hong Kong Limited
Unit 2904, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central, Hong Kong
Telephone: +852 5803 2309